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Help / FAQ

At Tonsor Brand, we strive to make your grooming experience as seamless and enjoyable as possible. Whether you’re exploring the Tonsor E.D.G.™ or have questions about orders, shipping, or product care, we’re here to help. Below are answers to some of the most commonly asked questions to guide you through everything from product selection to shipping and returns. If you don’t find what you’re looking for, feel free to reach out to our customer support team.

We’re always happy to assist!

  • What is the Tonsor E.D.G.â„¢?
    The Tonsor E.D.G.â„¢ (Easy Detail Guide) is a customizable grooming tool designed to help you achieve your perfect facial hair style. It guides you in trimming, sculpting, and contouring your beard for a precise and consistent grooming experience.
  • How do I choose the right E.D.G.â„¢ angle for my beard?
    Tonsor E.D.G.â„¢ offers different angles such as Deep, Slant, Diamond, Straight, and Round. Each angle helps create a unique beard style. Use our size guide app to find the perfect match for your beard shape and preferences.
  • What materials are used in the Tonsor E.D.G.â„¢?
    The Tonsor E.D.G.â„¢ is made from high-quality SBS board and BPA-free plastic, ensuring durability while being gentle on your skin. Handle it with care and clean it regularly for long-lasting performance.
  • Why did we choose the material for the Tonsor E.D.G.â„¢?
    We selected materials that strike the perfect balance: flexible enough to conform to the contours of your face while remaining rigid enough to provide precise guidance. This ensures ease of use and reliable performance every time.
  • How do I care for my Tonsor E.D.G.â„¢?
    Clean the guide regularly using mild soap and a soft cloth. Avoid using harsh chemicals or excessive force when handling the guide. Hanging it up after use will help maintain its shape and longevity.
  • What is the longevity of the Tonsor E.D.G.â„¢?
    The Tonsor E.D.G.™ is designed for practical durability. With frequent use, it can last several months. If used occasionally, it may last significantly longer. While not intended to last forever, its quality ensures you’ll enjoy consistent results for the duration of its lifecycle.
  • Do you offer tutorials on using the Tonsor E.D.G.â„¢?
    Yes! Tonsor Brand provides in-depth video tutorials that guide you through using the Tonsor E.D.G.â„¢ to achieve your desired beard style. You can find these tutorials on our website.
  • Why does the Tonsor E.D.G.â„¢ have a subscription option?
    We know the Tonsor E.D.G.â„¢ will naturally wear out with regular use, so we offer a subscription to ensure you always have a fresh supply. The subscription starts with a 3-month supply of the Tonsor E.D.G., making it convenient to keep your grooming routine uninterrupted.
  • How do I track my order?
    Once your order is placed, you will receive an email with tracking information. You can also log in to your account on our website to check your order status.
  • What if I receive a damaged or defective item?
    If you receive a damaged or defective item, please contact our customer support within 7 days of receiving your order. We’ll provide instructions for returning the item and arrange a replacement or refund.
  • Can I cancel or change my order after it's been placed?
    Once an order is placed, we process it quickly to ensure fast delivery. If you need to make changes or cancel, please reach out to us as soon as possible, and we’ll do our best to accommodate your request.
  • Do you offer international shipping?
    Yes, we offer international shipping to a variety of countries. Shipping rates and delivery times may vary depending on the destination.
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